RETURNS And REFUNDS
The Kindness Network does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
If you notice an issue on the products or anything else on the order, please submit a problem report via our Contact Us page. Claims deemed an error on our part are covered at our expense.
Such claims for misprinted/damaged/defective items must be submitted within 7 business days after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.
It is best for you to contact us before returning any products. We do not refund orders for buyer’s remorse.
When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks.
If you provide an address that is considered insufficient by the courier, the shipment will be returned to The Kindness Network`s facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself.
If you haven’t registered an account here on our website and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).
Notification for EU consumers
According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
- the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,
Therefore The Kindness Network reserves rights to refuse returns.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.